Customer service

Do you have a question about our products?
Contact us by mail or phone and we will be happy to help you.

When contacting our customer service, please keep your order number at hand for easy and quick handling.

Customer satisfaction is very important to Deurklinkenshop, so we'll be happy to help you.

We will do our utmost to answer your question within 24 hours.

It can always happen that something doesn't quite go as planned. We advise you to first make complaints known to us by sending an email to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere then you are free to file your complaint via the European Union platform."

However, since we are committed to providing you with the best possible service we will always look for an appropriate solution together.

We hope that you, like many others before you, are satisfied with your purchase and look forward to seeing you again on your next project!