General information
1.1 The electronic webshop of "Deurklinkenshop" with registered office in Achel (Belgium), Heikant 11, VAT BE444.501.312 (hereafter referred to as Deurklinkenshop) offers its customers the possibility to purchase its products online.
1.2 These general terms and conditions apply to every offer of Deurklinkenshop and to every contract established between Deurklinkenshop and the consumer. The conditions are accessible to everyone and included on the Internet site of Deurklinkenshop. On request we will send you a written copy.
1.3 By placing an order you indicate that you agree with the delivery and payment terms. Deurklinkenshop reserves the right to change its delivery and / or payment terms after the expiry of the term.
1.4 Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by Deurklinkenshop.
1.5 Deurklinkenshop guarantees that the delivered product meets the agreement and the specifications mentioned in the offer.

2. Term of forfeiture / right of withdrawal
2.1 The consumer has the right to cancel his/her order up to 30 days after receipt without giving any reason. After cancellation the consumer has another 30 days to return his/her product(s).

The consumer will be credited with the full order amount within 14 days. Only if the order value is lower than 50 € (BE&NL) (250€ for other countries) the shipping costs will be deducted. In these shipping costs is the free return included. So the customer can always return the item free of charge.
If you exercise your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur.

The consumer can let us know by e-mail ([email protected]), by telephone (+3211814161) or by making another unambiguous statement that he/she wishes to withdraw from his/her order.

He/she may enclose the completed revocation form with his/her return.

Download here the PDF file for the withdrawal form
Through our returns portal you can create your own return label that allows you to return your shipment free of charge.

Click here to make your own return label

The following products will not be returned under any circumstances:

- articles that have been custom made for the customer
- articles that by their nature can not be returned
- articles that are not in our range but are made to customer specifications.

The consumer must "handle with care" the goods (and packaging), if this is not done the company can claim compensation from the consumer.

To exercise this right please contact us at [email protected].
The goods should be returned to the following address:
Deurklinkenshop
Heikant 11
BE - 3930 Achel

We will refund the amount due within 14 days after notification of your return.

When returning the entire purchase, the full purchase amount including any shipping and/or payment costs will be refunded to the customer. When returning only part of the received purchases, only the purchase value of the returned goods will be refunded. Additional costs resulting from a more expensive shipping method than the cheapest standard delivery will never be refunded.

3. Delivery

3.1 Delivery takes place while stocks last.
3.2 Within the framework of the rules of distance selling, Deurklinkenshop will usually execute orders within 1 - 5 working days unless a different delivery period has been agreed. If delivery within 1-5 working days or otherwise agreed delivery time is not possible (because the ordered is out of stock or no longer available), or there is a delay for other reasons, or an order can not or only partially carried out, the consumer receives within 5         working days after placing the order message about this and in that case he has the right to cancel the order without cost and notice.
3.3 The obligation of Deurklinkenshop to deliver will be fulfilled, subject to proof to the contrary, as soon as the items delivered by Deurklinkenshop have been offered to the consumer once. In case of home delivery, the report of the carrier, containing the refusal of acceptance, will serve as full proof of the offer to deliver.
3.4 All periods mentioned on the internet site are indicative. No rights can therefore be derived from the terms mentioned.

4. Prices
4.1 Prices will not be increased during the term of the offer, unless legal measures make this necessary or if the manufacturer introduces interim price increases.
4.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors.
4.3 All prices on the site are in Euros and are listed both excl. VAT and inclusive of 21% VAT.
5. Data management
5.1 If you place an order with Deurklinkenshop, your data will be included in the customer database of Deurklinkenshop. Deurklinkenshop abides by the Data Protection Act and will not provide your data to third parties. Please refer to our Privacy Policy.
5.2 Deurklinkenshop respects the privacy of the users of the Internet site and ensures that your personal data is treated confidentially.
5.3 In some cases Deurklinkenshop makes use of a mailing list. Each mailing contains instructions to remove yourself from this list if you do not wish to receive any more mailings.

6. Online Purchases
6.1 The customer has the possibility to purchase articles from the Deurklinkenshop product range online.
6.2 The purchase is effected when the customer receives a confirmation mail from Deurklinkenshop. The items will be delivered to the customer's home at the delivery address provided by the customer. All ordered goods will not be shipped until Deurklinkenshop has received the full invoice amount.
6.3 The customer has the choice between the following payment methods:

- via credit card (Visa, Mastercard, ...)
- By bank card
- By bank transfer
- PayPal
- PayPal
- Cash on collection

7. Retention of title
7.1 The delivered articles remain the exclusive property of Deurklinkenshop until payment has been made in full by the customer.
The risk of loss or damage is transferred to the customer from the moment of physical possession by the customer.
However, the risk shall pass to the consumer upon delivery to the carrier, if the carrier has been instructed by the consumer to transport the goods and this choice was not offered by the company, without prejudice to the rights of the consumer with regard to the carrier.

The customer undertakes, if necessary, to draw the attention of third parties to the retention of title of Deurklinkenshop, for example to anyone who might come to seize articles which have not yet been paid for in full.

8. Offers
8.1 Offers are without obligation, unless stated otherwise in the offer.
8.2 Upon acceptance of an offer without engagement by the purchaser, Deurklinkenshop reserves the right to revoke or reject the offer within 3 working days of receipt of such acceptance.
8.3 Verbal undertakings only bind Deurklinkenshop after they have been explicitly confirmed in writing.
8.4 Offers of Deurklinkenshop do not automatically apply to repeat orders.
8.5 Deurklinkenshop cannot be held to its offer if the purchaser should have understood that the offer, or a part thereof, contained an obvious mistake or clerical error.
8.6 Additions, changes and/or further agreements are only effective if agreed upon in writing.
8.7 Discounts and promotions cannot be combined with other actions/discounts/promotions/step-downs

9. Images and specifications
9.1 All images; photographs, drawings etc.; including data concerning weights, dimensions, colors, pictures of labels etc. on the Internet site of Deurklinkenshop are approximate only, are indicative and cannot be a reason for compensation or dissolution of the contract.

10. Warranty
10.1 When purchasing a product(s) the customer can benefit from a legal guarantee of 2 years.
11. Force majeure
11.1 Deurklinkenshop is not liable if and insofar as its commitments cannot be met due to force majeure.
11.2 Force majeure is understood to be any external cause, as well as any circumstance which in all reasonableness should not be at its risk. Force majeure expressly includes delays at or failure to perform by our suppliers, Internet failures, electricity failures, e-mail traffic failures and failures or changes in technology provided by third parties, transport difficulties, strikes, government measures, delays in the supply, negligence by suppliers and/or manufacturers of Deurklinkenshop as well as auxiliary persons, sickness of personnel, and defects in auxiliary means or means of transport.
11.3 In the event of force majeure, Deurklinkenshop reserves the right to suspend its obligations and is also entitled to dissolve the agreement wholly or partially, or to claim that the contents of the agreement be changed in such a way that execution remains possible. In no case is Deurklinkenshop obliged to pay any fine or compensation.
11.4 If Deurklinkenshop has already partially fulfilled its obligations when the force majeure occurs, or can only partially fulfil its obligations, it is entitled to invoice the part already delivered or the part which can be delivered separately and the customer is obliged to pay this invoice as if it concerned a separate contract. However, this does not apply if the part already delivered or deliverable has no independent value.

12. Liability
12.1 Deurklinkenshop is not liable for damage to vehicles or other objects caused by misuse of the products. Before use read the instructions on the packaging and / or consult our website.

13. Complaints
It is always possible that something does not quite go as planned. We recommend that you first make complaints known to us by sending an email to [email protected]. We will then look for an appropriate solution together.
If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.
Since customer service is very important to us we appreciate that you make us aware of a possible problem so that we can solve it together in a good way.
14. Applicable law/jurisdiction
14.1 Only Belgian law is applicable to all agreements.
14.2 Disputes, resulting from an agreement between Deurklinkenshop and the customer, which cannot be solved by mutual agreement, will be brought before the competent court within the district of Hasselt, unless Deurklinkenshop prefers to bring the dispute before the competent court of the place of residence of the customer, with the exception of those disputes that fall under the competence of the cantonal judge.
In case of a dispute only the courts of Hasselt will be competent.

15. Proof
15.1 The customer accepts that electronic communications and backups may be used as evidence.